Privacy policy

0. Date of last update

Per 16 April 2026

1. Who is responsible for processing personal data?

This Privacy Policy and Cookie Statement explains how Taxmarc B.V. (“Taxmarc”, “we”, “us” or “our”) processes personal data.

Taxmarc B.V. is the controller for the processing activities described in this Privacy Policy, except where we process personal data on behalf of a customer as a processor. In those cases, the relevant customer agreement and data processing agreement apply.

We attach great importance to privacy and the protection of personal data. We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. How can you contact us?

If you have questions or comments about this Privacy Policy or about the way Taxmarc processes personal data, please contact us using the details below:

Taxmarc B.V.
Stadsplateau 27
3521 AZ Utrecht
The Netherlands
E-mail: info@taxmarc.com

3. From whom do we process personal data?

As a controller, we may process personal data relating to:

  • visitors to our website;
  • persons who contact us by e-mail, contact form or otherwise;
  • customer and supplier contact persons;
  • users who interact with us through social media; and
  • other individuals whose personal data we process for the purposes described in this Privacy Policy.

As a processor, we may also process personal data on behalf of our customers. Where we do so, that processing is governed by the relevant customer agreement and data processing agreement.

4. What personal data do we process?

Depending on the circumstances, we may process the following categories of personal data:

  • Identification and contact data, such as first and last name, company name, country, e-mail address and telephone number;
  • Communication data, such as the subject matter and content of messages sent via our contact form, e-mail or other business communications;
  • Website and device data, such as IP address, browser type, device information, pages visited, clicks, and other information about the use of our website or online environment;
  • Cookie and analytics data, as described in the Cookies section below; and
  • Social media and public source data, such as public profile information, public posts mentioning Taxmarc, and publicly available reviews.

5. Where do we get your personal data?

We collect personal data:

  • directly from you, for example when you contact us, fill in a form, request information, or otherwise communicate with us;
  • automatically, through cookies and similar technologies when you use our website; and
  • from publicly accessible sources, including public social media profiles, public posts and public reviews, where relevant to our business communications, marketing activities or reputation management.

Where we do not receive personal data directly from you, we will process such data only where there is an appropriate legal basis for doing so.

6. For what purposes are your personal data processed and on what basis?

We process personal data for the following purposes and on the following legal bases:

To enter into and perform contracts
We process personal data where necessary to register customers, manage accounts, provide services, administer contractual relationships and communicate in relation to our services.
> Legal basis: processing is necessary for the performance of a contract or in order to take steps at the request of the data subject prior to entering into a contract.

To respond to enquiries and maintain business communications
We process contact and communication data to respond to messages, requests, demonstrations, support questions and other business enquiries.
> Legal basis: our legitimate interests in communicating efficiently with website visitors, prospects, customers, suppliers and other business contacts, and where applicable taking steps prior to entering into a contract.

To operate, secure and improve our website and systems
We process website usage, device and analytics data to maintain the functionality, security, performance and usability of our website and IT systems, and to improve our services and website content.
> Legal basis: our legitimate interests in maintaining a secure, stable and effective website, protecting our systems, preventing misuse, and improving our online services. Where cookies or similar technologies require consent, we rely on your consent.

To comply with legal obligations
We may process personal data where necessary to comply with applicable laws, regulations, lawful requests from authorities, tax and accounting obligations, or other mandatory legal requirements.
> Legal basis: processing is necessary for compliance with a legal obligation to which we are subject.

To protect our legal position and business interests
We may process personal data where necessary to establish, exercise or defend legal claims, protect intellectual property, investigate misuse or unlawful conduct, and safeguard the rights of Taxmarc, our customers, or third parties.
> Legal basis: our legitimate interests in protecting our legal and commercial interests and those of relevant third parties.

To engage through social media and manage public communications
We may process public social media and review data where relevant to monitor public communications about Taxmarc, respond to comments and maintain our public presence.
> Legal basis: our legitimate interests in managing our external communications, brand presence and reputation.

7. To whom do we provide personal data?

We may share personal data with:

  • hosting and infrastructure providers;
  • IT, website and analytics service providers;
  • CRM, communication, support or marketing service providers;
  • professional advisers, such as legal, tax or audit advisers;
  • public authorities, regulators or courts, where required by law or necessary to protect our rights; and
  • other service providers or business partners where necessary for the purposes described in this Privacy Policy.

Where third parties process personal data on our behalf, we ensure that they act as processors under appropriate contractual safeguards and only process personal data on our instructions.

8. Do we transfer personal data to other countries?

Some of our service providers may be located outside the European Economic Area (“EEA”), or may process personal data outside the EEA.

Where personal data is transferred outside the EEA, we will ensure that such transfer takes place in accordance with applicable data protection law, for example:

  • on the basis of an adequacy decision of the European Commission; or
  • on the basis of appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.

You may request more information about the relevant transfer mechanism and, where applicable, a copy of the relevant safeguards by contacting us at info@taxmarc.com.

 

9. How long do we retain your data?

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

In principle, we apply the following retention periods:

  • contact requests and general correspondence: up to 12 months after the request has been handled, unless follow-up is required;
  • customer and supplier contact data: during the contractual relationship and thereafter only for as long as necessary for contract administration, legal compliance, or the establishment, exercise or defence of legal claims;
  • financial and transactional records: for as long as required by applicable tax, accounting and administrative retention laws;
  • analytics and cookie data: for the retention periods specified in the Cookies section and cookie settings interface; and
  • public communications and review-related data: no longer than necessary for the purpose of responding to or handling the relevant communication.

Where no fixed retention period can reasonably be specified, we determine the retention period based on the purpose of the processing, the nature of the data, the duration of the relationship, applicable legal obligations, and the need to retain data for legal claims or compliance purposes.

After the applicable retention period expires, we will delete or anonymise the data, unless we are legally required to retain it longer.

10. What happens in the event of transfer of the business?

In the future, one or more parts or assets of Taxmarc may be transferred to a third party, or Taxmarc may merge with or be acquired by a third party.

In that case, personal data may be transferred to the relevant third party involved in that transaction, to the extent necessary and in accordance with applicable law.

Where required, we will inform affected individuals of such transfer.

11. What are your rights?

Subject to the conditions and limitations set out in applicable law, you may have the right to:

  • request access to your personal data;
  • request rectification of inaccurate or incomplete personal data;
  • request erasure of your personal data;
  • request restriction of processing;
  • object to processing carried out on the basis of our legitimate interests;
  • receive your personal data in a structured, commonly used and machine-readable format, where applicable (data portability);
  • withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal; and
  • lodge a complaint with the Autoriteit Persoonsgegevens or, where applicable, the supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

To exercise your rights, please contact us at info@taxmarc.com.

12. How do we protect your personal data?

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Access to personal data is limited to persons who need such access for their role and who are bound by confidentiality obligations where appropriate.

13. Cookies

Taxmarc uses strictly necessary cookies and may use analytics cookies and similar technologies on its website.

Strictly necessary cookies
These cookies are necessary for the operation, security and basic functionality of the website and do not require consent where permitted by law.

Analytics cookies
We use analytics cookies to understand how visitors use our website, for example by measuring page views, navigation patterns and interactions, so that we can improve the website and our services.

Where required by law, analytics cookies will only be placed after you have given your consent through our cookie banner or preference center. You can withdraw or change your consent at any time through the cookie settings on our website.

Our cookie settings interface provides more detailed information about the cookies used on our website, including their provider, purpose and retention period.

If Google Analytics or similar tools are used, additional information about how those providers process personal data can be found in their own privacy documentation.

14. Cookie overview

The cookies used on our website are described in our cookie settings interface. For each cookie, we specify:

  • the name of the cookie;
  • the provider;
  • the purpose;
  • the category;
  • the retention period; and
  • whether the cookie requires consent.

Where Google Analytics or similar analytics technologies are used, the relevant provider information is available in the applicable provider privacy documentation.

15. Changes

We may update this Privacy Policy and Cookie Statement from time to time, for example if our processing activities, services or legal obligations change.

The most recent version will always be published on our website and will indicate the date of the latest update.

Where required, we will notify affected individuals of material changes.

 

 

 

 

 

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